Common topics
What you ask us most
Onboarding, invoice extraction quality, HR document flows, API limits and security posture.
Help & Support
Need help with ParseMania?
Whether you are just exploring the platform or already running automations in production, our team is here to help you get unstuck quickly and safely.
Talk to our team
The fastest way to reach us is via email or the contact form. We usually reply within a few hours on business days.
Contact form
Prefer a guided form? Share context, documents and expectations in a few steps.
Open contact formExisting customers
If you already have a ParseMania account, you can also access in-app help from the dashboard under Help & Support → Customer Support for richer context and account-specific details.
New to ParseMania?
Start with a quick overview of how to create a processing agent, upload documents and see results in less than 10 minutes.
- Understand how AI extraction works with your sample documents.
- See how automations can route data to email, dashboards or APIs.
- Learn best practices for accuracy, privacy and human review.
Response times
How fast we reply
We typically respond within a few hours during CET working hours. For urgent production issues, mention "urgent" in the subject line.
Built for partnership
When you need more
We work closely with teams that rely on ParseMania for mission-critical operations. If you need a deeper collaboration or custom integrations, just mention it when you reach out.